Privacy Policy

MotzDesigns (“we”, “us”, or “our”) values your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, store, and handle your personal information when you interact with our website, contact us, or engage our interior design services.

This policy applies to MotzDesigns as a private business operating in Queensland, Australia. If you do not agree with this policy, please do not provide us with your personal information.

What is Personal Information?

Personal information means any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in a material form or not. It includes sensitive information (such as health or accessibility information) where relevant.

Information We Collect

We collect personal information that you voluntarily provide to us, as well as information automatically collected through our website and services. This may include:

Contact and Identification Details: Name, email address, phone number, mailing or business address.
Project and Design-Related Details: Home measurements, room photos, design briefs, material preferences, lifestyle needs, budget information, renovation or new build plans.
Photos and Visuals: Project photographs (before-and-after images) that you provide or that we take during the course of your project.
Website Usage Data (Log Data): IP address, browser type, pages visited, date/time of visit, and other technical details.
Marketing and Subscription Data: Preferences for receiving updates, newsletters, or promotional materials.

On-site Visits and In-Home Consultations: When we conduct site visits or in-home consultations, we may collect additional information relevant to your project, such as observations about your property, spatial requirements, and any details you share on-site.

Sensitive Information: In some cases, you may share sensitive information with us (for example, health or accessibility needs that affect design choices). We only collect sensitive information with your consent or where otherwise permitted or required by law, and we handle it with additional security measures.

Purposes for Collecting, Using, and Disclosing Personal Information

We collect, hold, use, and disclose your personal information for purposes including:

Providing and managing our interior design, decorating, and custom project services (including consultations, concept development, sourcing, and project management).
Communicating with you, responding to enquiries, and delivering quotes or project updates.
Using project photos and visuals: With your consent, for marketing purposes such as featuring your project on our website, social media, portfolio, or promotional materials.
Improving our website, services, and customer experience.
Marketing and promotions (with your consent or where permitted).
Internal business purposes, record-keeping, and administrative functions.
Complying with legal obligations or protecting our rights.

We will not use or disclose your information for other purposes without your consent, unless required or authorised by law.

Purposes for Collecting, Using, and Disclosing Personal Information

We collect, hold, use, and disclose your personal information for purposes including:

Providing and managing our interior design and related services.
Delivering bespoke interior design, decorating, and custom projects (including consultations, concept development, sourcing and project management).
Co-ordinating with suppliers, tradespeople, or contractors involved in your projects (with appropriate safeguards).
Communicating with you, responding to enquiries, and delivering quotes or project updates.
Improving our website, services, and customer experience (including analytics).
Marketing and promotions (with your consent or where permitted), such as sending updates about our projects or offers.
Internal business purposes, record-keeping, and administrative functions.
Complying with legal obligations, resolving disputes, or protecting our rights.
Any other purpose you consent to or as permitted by law.

We will not use or disclose your information for other purposes without your consent, unless required or authorised by law.

Disclosure of Personal Information

We may disclose your personal information to:

Our employees, contractors, or related entities involved in delivering services.
Trusted suppliers, manufacturers, tradespeople, or subcontractors as needed for your interior design project.
Third-party service providers (e.g., IT/hosting, analytics) who are bound by confidentiality.
Professional advisers or as required by law.

We take steps to ensure third parties handle your information securely and in line with the APPs.

International Transfers

Some service providers may be located overseas. We take reasonable steps to ensure appropriate data protection safeguards are in place.

Security of Your Personal Information

We take reasonable steps to protect your personal information (including sensitive information and project photos) from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no electronic transmission or storage is completely secure. We will notify you of any eligible data breach as required by law.

Retention of Personal Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected (including ongoing project or maintenance needs), or as required by law. Once no longer needed, we will securely destroy or de-identify it.

Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance your experience, analyse traffic, and personalise content. You can manage cookie preferences through your browser settings. We may use third-party analytics tools (e.g., Google Analytics).

Your Rights and How to Access, Correct, or Complain

You have rights under the APPs to access or correct your personal information, withdraw consent (where applicable), opt out of marketing, or make a complaint.

To exercise these rights, contact us using the details below. We will respond within a reasonable time (usually 30 days). If you are not satisfied, you may complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Links to Third-Party Sites

Our website may contain links to external sites. We are not responsible for their privacy practices.

Changes to This Privacy Policy

We may update this policy from time to time. The updated version will be posted on our website.

Contact Us

For any questions, requests, or complaints regarding this Privacy Policy or our handling of your personal information, please contact:

MotzDesigns
Email:
Phone: 0420 358 593
Website: https://www.motzdesigns.com.au/